77 Warren Street
Brighton, MA 02135
June 8, 2020
Dear Patients,
Over the past 10 weeks, you have been receiving numerous correspondence from our office providing updates during this pandemic. These letters have been point-of-fact in describing how we as a dental office have been affected by the shutdown and in turn, how this has affected you and your dental care. Today’s letter to you is going to be a little more personal as we finalize plans to reopen on Tuesday, June 9th.
First and foremost, we are hoping that all of you have remained healthy during this crisis and we are looking forward to seeing you once again. As you begin to come back for treatment, several changes have been implemented that will improve our ability to render your care in an extremely safe manner. Some of these will be readily noticeable and some of them are more inconspicuous in their design. Some changes are physical in nature while some are more about changes in protocol.
As far as the office is concerned, we have redesigned the seating area in our waiting room to accommodate a maximum of three patients while allowing for social distancing. This means that we will be limited as to the numbers of patients we can see at any given moment. Currently our waiting room, the lobby on the first floor and the seating area in the cafeteria are all closed. Plexiglass windows have been placed in our administrative area to provide an additional layer of protection. A high-tech device has been installed in our ductwork that has the capacity to completely purify the air in the entire office on a continuous basis. You will also notice individual ground level air purifiers in each treatment area for additional air purification. The rear of our treatment rooms will now be enclosed with medical grade curtains to limit air dispersion. After your departure from the treatment room, the entire area will be disinfected with standard chemical disinfection and new UV light disinfection as well. You will notice that each of us will be wearing additional personal protective equipment (PPE) for added safety for all concerned. All clinical staff will be wearing required PPE including gowns, head covers, gloves, N95 or NK95 masks and face shields. In addition, all of our staff will be screened on a daily basis.
As far as changes in protocol, for the time-being, our office staff will be interacting with you more remotely as we attempt to care for your administrative needs over the phone and by computer. Team members will be reaching out in the next few weeks to schedule your next appointment. Due to the anticipated high call volumes and correspondence, we request your continued patience as hold and call back times will be considerably longer than usual. Our team will be doing its very best to get back to speed after being closed for nearly 3 months.
Our appointment confirmation and arrival protocols have also been updated for your protection. One day prior to your appointment, you will be called by our office and asked specific questions as part of our Covid-19 pre-screening process. On the day of your appointment, we ask that you to take your own temperature prior to leaving your house. If you have a fever of 100 degrees or greater, an ongoing cough or if you are just not feeling well, we will recommend that you do not come in and call us as soon as possible to reschedule your appointment for a later date. We ask that you err on the side of caution and be as transparent as possible during the pre-screening process. We also request that you come into the office by yourself if at all feasible. Additionally, please arrive 10 minutes early as we have to adhere to a strict schedule in order to allow sufficient time for disinfection between patients. To increase efficiency and limit your time in our office, please feel free to email us with any questions that you may have before your appointment.
Once you have arrived at our building, please remain in your car and call (617-562-5210) or text us (617-315-6286) to let us know you are here. We will inform you when you can come up to our office. The Brighton Marine Health Center will not allow you to enter without a mask so please wear one upon entering the building and our office. Our waiting room is temporarily closed so you will enter through the clinic door located in the main foyer outside the elevator. You will be greeted by a staff member who will be taking your temperature and providing you with hand sanitizer to sanitize your hands. You will be asked to fill out a very brief health questionnaire and consent form. Next, you will be escorted to your treatment room that has been specifically prepared for you. Before your dental treatment begins, you will swish with a very effective and safe mouth rinse for 30 seconds. You will also be provided with disposable protective eyewear. Upon dismissal from your appointment, we will attempt to take care of your administrative needs remotely including helping you with appointment scheduling, insurance concerns and payments.
On a more personal note, I express to you my heartfelt gratitude for your patronage throughout the years. Our very existence has been made possible only because you have made an important decision to allow us to take care of your dental and overall health needs. Brighton Family Dental Group has been providing high quality, compassionate dental care since its inception dating back to 1994. Some of you have been with us from the very beginning while others have joined us more recently and to all of you, we thank you from the bottom of our hearts for entrusting us with your health. Although many of the new changes taking place may appear to be somewhat impersonal in nature, we hope that most will be temporary as we strive to return as close to the old-normal as possible. In the meantime, all of us behind these masks are here to help you as best as we possibly can. With a combined 175 years of experience, you can feel confident that we will do our very best to continue to be here for you when you need us the most. Please do not hesitate to contact us at 617-562-5210. You can also text (617-315-6286) or email ([email protected]). Thank you again and we look forward to seeing you in the near future.
Sincerely,
Dr. Villani and Staff
To help flatten the curve and slow the spread of COVID-19 in our community, we are closing our doors and only offering emergency care for our Brighton, MA, patients. We urge you to stay home when possible and avoid large gatherings (and of course, wash your hands regularly). But you also need to keep your smile healthy and safe. In today’s blog, we offer a few tips for doing just that!
Right now, we’re all taking steps to help slow the spread of COVID-19 and flatten the curve, which is why our office is only scheduling emergency visits at this time. But what constitutes a dental emergency, and when should you contact your Brighton, MA, dentists for treatment? We’re talking about dental emergency care in today’s blog, and what you can do to protect your smile from injury.
Routine care to help protect your smile from poor oral health is about more than just keeping your smile bright and shiny. With these steps comes better overall health too! In today’s blog, we’re looking at the benefits of general care, and also discussing the steps we take to ensure our Brighton, MA, office is clean and safe for our patients.
What makes a composite filling different? Well, instead of being made from metals like amalgam, this option is metal-free and can even blend with your smile. Along with addressing tooth decay, we can also use the same material to correct minor cosmetic issues as well. In today’s blog, your Brighton, MA, dentists talk about repairing smiles with composite fillings.
How do you feel about your smile? Many people worry about their smile’s appearance due to discoloration. Teeth stains could form for a number of reasons, and could lead to esthetic issues. In order to offer our Brighton, MA, patients their brightest possible smile, we may provide professional teeth whitening.
Have you resolved to make big changes in your life? In addition to eating healthier or dropping bad habits, why not take a look at your smile? For people with minor and more serious cases of misalignment, your Brighton, MA, dentists can often improve smile health and beauty with Invisalign®. Instead of metal braces, we address your alignment with clear and comfortable aligners!
Do you have gaps in your smile due to tooth loss? If so, then you’re likely aware of the all the negative ways tooth loss impacts our overall health and quality of life. In order to help people enjoy full smiles once more, your Brighton, MA, dentists may provide lifelike and durable dental implants!
Have you started planning your resolutions for the New Year? If not, might we suggest adding your smile to your list! In today’s blog, your Brighton, MA, dentists have a few tips for keeping teeth bright and healthy throughout 2020, and preventing the onset of everything from cavities to dental infections.
Have you ever heard of a porcelain veneer? A cosmetic restoration made from the same materials as our lifelike crowns, inlays, and onlays, this treatment option can actually address a number of esthetic issues with a tooth’s shape and color. When should you talk to your Brighton, MA, dentists about improving your smile beauty with a veneer?
When you experience pain biting down or chewing food, then something is definitely wrong. Trying to ignore the problem will only allow it to grow worse and eventually threaten the loss of one or more of your teeth. In order to address pain in your smile, your Brighton, MA, dentists may prescribe a safe and comfortable endodontic treatment known as root canal therapy.
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